FAQ - General
When do order dates open?
New order dates will open every week. Orders can be placed up to 5 weeks in advance.
What is the order lead time?
All orders are pre-orders, and are freshly prepared before delivery. Hence, orders must be placed a minimum of 3 days in advance (subject to availability).
How long can the Tiramisu cakes be kept?
Our cakes do not contain preservatives. Please keep the cakes refrigerated at all times. Kindly consume within 3 days from the delivery/collection date.
How much is the minimum spend per order?
Minimum spend per order is $50 SGD.
Can I place a Bulk / Corporate Order?
Yes bulk / corporate orders are welcome, subject to availability. Kindly drop us an Email at hello@tiramisusquare.com or WhatsApp +65 80424277 for special rates!
How are the 7x7 Inch Tiramisu cakes packaged?
All 7x7 Inch tiramisu cakes will be packaged safely in cooler bags with ice packs.
How are the Tiramisu cups packaged?
There are 3 packaging types available: Standard Packaging, Gift Box Packaging or Wedding Guo Da Li (过大礼) Gift Box Packaging
Type 1: Standard Packaging
Tiramisu Cups will be packaged safely in cooler bags with ice packs.
Type 2: Gift Cake Box Packaging
Each tiramisu cup will be packaged individually in an elegant white cake box. The cake boxes will be placed together in a large clear plastic carrier.
Small clear plastic bags to hold each individual cake box, can be provided FOC upon request. If required, kindly email us at hello@tiramisusquare.com. Maximum 1 small plastic bag will be provided for every tiramisu cup purchased.
As there is no cooler bag & ice pack for gift cake box packaging type, it is advisable to refrigerate the tiramisu cakes immediately upon receiving them.
Type 3: Wedding Guo Da Li (过大礼) Gift Cake Box Packaging
3 tiramisu cups will be packaged within an elegant white cake box with handle.
Clear plastic bags to hold each individual cake box, can be provided FOC upon request. If required, kindly email us at hello@tiramisusquare.com. Maximum 1 clear plastic bag will be provided for every gift box purchased.
As there is no cooler bag & ice pack for gift cake box packaging type, it is advisable to refrigerate the tiramisu cakes immediately upon receiving them.
Can I include a gift tag along with my cake delivery?
Yes we provide 1 complimentary small gift tag for every delivery order upon request. Kindly email us at hello@tiramisusquare.com with your required message (max. 25 words) & order number, at least 2 days before delivery.
Can I cancel/amend my order?
No cancellation / amendment after orders are placed. Please kindly double check your orders before checking out your cart.
Can I customise the design on the tiramisu cup?
Yes we can customise the design on the tiramisu cups for your events. Please note that custom designs require a minimum lead time of 5 weeks.
Kindly drop us a message via the Contact Us page OR email us at hello@tiramisusquare.com to enquire on custom design orders and charges.
We will respond to you as soon as we can. Please kindly check your "Junk Mail" folder as email replies may be filtered there. Thank you.
I have an enquiry which is not answered in the FAQs. How may I reach out?
Kindly drop us a message via the Contact Us page OR email us at hello@tiramisusquare.com. Please kindly check your "Junk Mail" folder as email replies may be filtered there. Thank you.
Alternatively, you may reach out to us via WhatsApp: +65 80424277
We'll get back to you as soon as we can! Thank you :)