FAQ - Delivery & Self-Collection

DELIVERY

How much are the delivery fees?

We deliver across Singapore island-wide (exclude Tuas, Jurong Island & restricted areas) at a flat rate of $12. FREE delivery is provided for orders above $180.

What timeslots are available for delivery?

Delivery is available from Wednesday to Sunday. Additional delivery days may be added during festive season. There are 2 delivery timeslots available: 1pm - 4pm or 4pm - 7pm.

A WhatsApp message will be sent 30 - 60 mins prior to your delivery.

I require my cakes to be delivered at a specific timing. Can delivery be arranged?

We can arrange delivery for a 1 hour timeslot, between 10am - 6pm, from Tuesday to Sunday. A delivery fee of $28 will be chargeable. Kindly email us in advance at hello@tiramisusquare.com to make arrangements.

Will redelivery be arranged if there is no recipient?

Unfortunately we are unable to schedule a redelivery. Please ensure someone is around to receive the cakes on your selected date & time. Our delivery personnel will attempt to contact you & wait for a maximum of 10 minutes.

In the event that no-one is around to receive the cakes, the cakes will be left at your doorstep inside the cooler bag provided.

 

SELF-COLLECTION

What timeslots are available for self-collection?

Self-collection is available on Saturdays & Sundays, between 11am - 1130am only.

For self-collection, please kindly ensure punctuality. If you are unable to arrive between 11am - 1130am, please select a delivery slot instead.

Where is the self-collection location?

Self-collection is at Khatib MRT Exit C, beside SASCO. Look out for a mobile push cart.